FAQs

 

Is there a reason why I shouldn't choose PhotoAndVideoEdits.com?

We can’t think of one. It is our constant endeavor to help businesses become more cost-efficient, agile, and successful by enabling them to focus on their core marketing activities, and outsource their technical tasks such as photo editing to us. This way, they can shoot more properties, while we can provide them what we do best, edit them. Thanks to our talented team of editors, you get exactly what you want, the way you want, and at a fraction of the cost you would have incurred, had you hired in-house resources for the job as you grow.

 

How can I hire you to edit my photos and/or videos?

The process is very simple. Go to our Sign Up page and register your account. After your account creation, select the amount of credits to set as your custom plan based on how many photos or videos you currently edit per month.

Then use our super user-friendly image uploader to upload the photos or video. The job is assigned to an editor and they start the project and your order is delivered within 24 hours and you'll be notified that your edit has been completed.

 

How much does it cost to get my photos edited by PhotoAndVideoEdits.com?

We provide our services at prices so low to our customers, you’ll wonder how we do it. Our services are offered as a monthly subscription basis and you can choose exactly how many credits you wish to purchase each month. Each standard edited photo edit uses 1 credit. You can purchase 1 credit per month at a cost of $10 or 4800 credits at a cost of 75 cents per photo. See our credit calculator on our home page.

Do you store the original files that I upload to my account as well as the finished Photos and Video that you complete?

Yes we do. Your first 15 GB are free and thereafter you are charged per GB or fraction thereof. We only charge you for what you actually use at whatever your storage peaks at in a given month, period! We do not charge you in blocks of 100 GB like some other editing companies do. You can choose to store your original and edited files, or just your edited files as well as how long you wish to store them for.  You can choose forever, 6 Years, 4 Years, 2 Years, 240 Days, 60 Days or 30 days. Please note that once a file passes the stored time, they are deleted, unretrievable and gone forever. Not even we can get them back so be sure to choose your storage wisely.  When you create an account with us, your storage is defaulted to save both original and edited files for 30 days.

 

Can I change my plan if I find a plan to be unsuitable for my needs?

We offer you the flexibility to change your plan from month to month. After all, as your business grows or if you decide to scale it down, so do your photo editing requirements. Therefore, you can up or downgrade the amount of credits you purchase each month to suit your needs. If you are midway through the month and need more credits, you can purchase addition credits based on the cost that you paid for the current months subscription.

  

How do you edit my photos to get the look I want?

Before the editor starts on your order, they look at your photo preferences carefully and edits your order as close as they can to the style of your photo preferences. 

 

Can I request adjustments after you have edited my photos?

You can request adjustments to your photo edits, as long as you are making the request within 7 days of the delivery. To make an adjustment request you should first select the photo you wish to preview.  Then select the 'Request an Adjustment' checkbox. There are 'free' adjustments and 'paid' adjustments such as removal of objects or replacement of grass. Paid for adjustments will be deducted from your account credits.  If you need an adjustment to a photo, simply request an adjustment and write your comments using the text tool directly on the photo using the ‘Annotation’ tools'. Then use the arrow tool to point at the exact areas you want adjusted. By using these tools, the editor can see precisely what you’d like adjusting, they are more likely to give you the look you are looking for.  You can download your photos prior to requesting any adjustments but its better to wait until we have completed them as you are required to answer a question about 'any adjustments' prior to being able to access the download area.   

How do you edit my photos to get the look I want?

Before the editor starts on your order, they look at your photo preferences carefully and edits your order as close as they can to the style of your photo preferences. If you need an adjustment to a photo, simply request an adjustment and write your comments using the text tool directly on the photo using the ‘Annotation’ tools'. Then use the arrow tool to point at the exact areas you want adjusted. When the editor can see precisely what you’d like adjusting, they are more likely to give you the look you are looking for.

 

How many photos can I upload per day?

As many as you like. There’s literally no limit.

 

If I do not use all of my credits for any given month, what will happen to the to the leftover credits?

You keep them. You paid for them so why would we take them from you? As long as you are on a monthly plan with us, your credits don’t expire and we wont take them from you. Only if you decide to cancel your monthly credit plan will any unused credits in your account will be lost so its a good idea to use all of your credits before closing your account.

 

I get an email from your system telling me how long my photos took to process. How is this time calculated?

The turn around time is calculated from the time that your order is uploaded into our system and our system has completed the process of converting the photos into a zip file (ready for assignment to an editor). We start the clock as soon as this process has completed and is ready to be assigned to an editor.  Computation time can vary depending on the size of your order.