Your access to all the services and features available from the PvEdits.com are subject to the terms mentioned in this electronic document. This legally binding contract does not require any physical or digital signature from you. You will be in agreement of all the terms listed here by using this website, the services and/or features available on this website.
It is PvEdits.com's sole discretion to determine the contents, features, aesthetics, design, functionality, and other aspects of the website. Presently, the users of PvEdits.com can solicit PvEdits.com’s services by uploading their files using the system provided on the website. PvEdits.com may modify or remove the uploading functionality from the website, if it so deems fit. Also, PvEdits.com may suspend all of its services and the website for a limited period to carry out maintenance, upgrades, and other back end activities. PvEdits.com will not do anything that goes against the law in any way.
PvEdits.com offers its photo and video editing Platform to its users through its website, which is located at PvEdits.com (hereafter also referred to as “The Website”). All the detailed features of PvEdits.com ’s photo and video editing services, such as pricing, editing techniques, editing procedures, and other editing features are listed on PvEdits.com. PvEdits.com reserves the right to make changes to any of these features, services, and information listed on this website. Your continued use of logging in to your account is affirmation of your acceptance of the new features and information.
Use of Product
PvEdits.com may remove any content that it deems inappropriate from its website or other platforms, or terminate the user’s account to prevent access to the services of PvEdits.com, if the finds the user in violation of any of the provisions mentioned in this section.
Users shall not submit to PvEdits.com any material that is illegal, threatening, obscene or indecent, defamatory, misleading, in poor taste, invasive of privacy, inappropriate, or infringing on any third party property rights (collectively termed as “Inappropriate Material”).
Further, the user shall also agree to bind by all the laws involving privacy, applicable export controls, and others when soliciting the photo and video editing services of PvEdits.com. Also, the user shall agree to not indulge in any activities that may harm PvEdits.com’s computers, servers, and other digital infrastructure, nor violate any state or federal laws.
Billing & Accounts
(a) Users of PvEdits.com will pay PvEdits.com for its services in accordance with the Monthly Plan (if selected) by the users on the website. The invoices for the 'Monthly Plan' services offered by PvEdits.com will be generated on the first of each month, and the users are charged as per their invoices on the same day as the generation of their invoices, i.e. at the beginning of each month. Therefore, users should ensure that the payment will process in full on the 1st of each month when their respective invoices are generated. Failing to do so will lead to the user’s account being considered delinquent, which can lead to suspension of the respective account or termination of the respective account.
(b) If an account on a Monthly Plan goes into 'negative credits', you will be emailed a notice that we will charge the account how ever many credits the balance went negative in order to bring the account back to a zero balance.
(c) All payments will be charged in U.S. dollars. Further, the payment of any applicable taxes, levies, or duties on the payments will be the responsibility of the user. If the user believes that they have been incorrectly charged in their invoice, then they should contact PvEdits.com in writing within a maximum of 30 days from the date of generation of the respective invoice, explaining the nature and amount requiring correction. Failing to do so will result in formalization of the invoice as final, and no changes will be made to it.
(d) PvEdits.com reserves the right to suspend or terminate the user’s account and thereby access to all the services from PvEdits.com, should the user fail to make the payments in full, as per their invoices. Further, all delinquent invoices will attract a monthly interest rate of 15% or the maximum permitted by law, whichever is less, on any outstanding balance pending for the user. In addition, all the expenses of collection, if any, such as court fees, reasonable attorneys’ fees, and so on will be borne by the user.
(e) Only one account is allowed per household. Also, you are only allowed to claim and redeem the '20 free credits' trial offer 1 time per household/family member. For example, you cannot have a husband and wife claiming 20 free credits each even on separate accounts. If there is a pattern where someone has created multiple accounts (with similarities in names and telephone numbers as well as IP addresses or mailing addresses) in order to redeem more credits for free, it is considered a fraudulent transaction per Federal Law 18 U.S.C. § 1030(a)(4) (accessing a computer/website to defraud and obtain something of value) and should be reported to the local FBI field office where the fraud took place (if known). However, we would prefer to treat it as a collectable debt and will be solved by your account being charge for the free credits that were used beyond 20 credits. An administrator will purchase Pay-As-You-Go credits from your credit card (if we have a credit card on file for you) and the matter will be considered resolved. If you do not have a credit card on file with us will will first notify you that you need to pay for credits used beyond 20 free credits from the additional accounts you created. If you do not add one and make payment (from one of the accounts you created) and pay for the additional credits owed beyond 20 free credits, then we notify and report the fraudulent act to the local FBI field office off all the addresses on file in the accounts created. If the the accounts that were set up were outside of the USA, then it will be reported to the local authorities of the addresses that appear in the accounts.
(f) If you realize that you duplicated an order by accident, you must notify before any of the orders have been assigned to any editors (orders are assigned when they are in 'processing' status in your dashboard). This way, we can delete the order and credit you back for the duplicate order before the editor has started the edit (as no work would have been performed by an editor as it has not been assigned). Please note that our system automatically assigns orders to available editors that are online and are accepting jobs so it's vital that you inform us prior to your order going to 'Processing' status and do it immediately after you duplicated the order. Please understand that it's only fair to the editor that once they have started an edit that they should be compensated.
(g) Accounts that have not placed an order within the past 365 days will be considered as abandoned and will be deleted without notice. Any credits left in an account at the time of deletion will be forfeited. Deleted accounts cannot be retrieved and credits will not be re-issued once the account is deleted.
Cancelation of a Monthly Plan, Monthly Plan Renewal Failure, Cancelation of account, Refunds & Chargebacks
(a) The deeply discounted pricing of ‘monthly plan credits’ is there for users who are committed to using most if not all of their monthly plan credits each month. Therefore, should you cancel a monthly plan, any remaining credits that are left in your account will be converted at the pay as you go rate of $1.75 per credit. For example, if you have 175 credits in your account and you want to cancel your monthly plan, after cancelation, you would be left with 100 credits in your account (175 credits ÷ $1.75 = 100). Of course, the best time to cancel a monthly plan is at the end of the month when you have used all of your plan credits. To cancel a monthly plan simply contact support to request a cancelation.
(b) Accounts that have spent over 10,000 credits in the past 12 months that come off a plan will be credited back any reduction of converted credits at the time that they came off of their plan providing that the go back on a plan within 2 months. Example, if you come off of your plan in May you will have until July 31st to get back on a plan.
(c) Requested Refunds: Refunds will only be given any credits purchased within the current month and can only be made by requesting your account to be closed (by e-mailing us). These are the only credits that are eligible for a refund providing we replied to your refund request prior to you closing your account. If you close your account and then request a refund, we will not be able to refund you. This is because once your account is deleted in our system (in compliance with GDPR rules), we have no way of seeing what your credit balance was. It's better not to close your account yourself and allow us to do this. Again, please note that any credits purchased from any month previous to the current month are non-refundable. Our discounted pricing is based on all of the credits being used once purchased at the discounted price. We cannot refund ANY discounted credits from ANY previous months purchase which includes discounted bulk purchase credits. The dollar amount credited to your credit card (must be the credit card that you charged the credits to) given for any purchase of credits within the current month will be calculated at the regular Pay-As-You-Go rate of $1.75 per credit. This is the rate that will be used to calculate the refund. For example, let’s say you had 1000 credits that rolled over from previous months and you were on a monthly plan which renewed for 600 credits. This means that you would have 1600 total credits in your account. However, only 600 credits are eligible for a refund as the 1000 credits were purchased from previous months purchases. Please note that when your orders use credits, they first use the last credits that were purchased and then any subsequent rollover credits from the previous months. So back to the above example. If your plan for the current month renewed at 600 credits and you used 100 credits in the current month, then only 500 credits would be eligible for a refund. Therefore, you will receive a refund of $285.71 (500 ÷ $1.75 = $285.71). To reiterate again, balances from roll over credits that were purchased previous to the current month are NON-REFUNDABLE and will be forfeited upon account closure. So in the above example, 1000 of the credits would not be eligible for a refund and therefore would be forfeited upon account closure. Credits cannot be transferred to any other account.
(d) Refunds on orders: We cannot give credit refunds (partial or in full) on orders where work has been started or completed. You may request as many adjustments to an order and we will do our best to get the photos to your liking. Only the initial edit is guaranteed to be returned within 24 hours and requested adjustments are not included in that calculated time although they take priority over new edit orders. We can only give partial credit refunds on orders that are late past 24 hours due to the editor not completing the order in time. Calculated times are based on on the email you receive with our turn around time stated in the email. For times up to 26 hours (up to 2 hours late), you will receive 10% (in credits) for the amount of photos edited. For example, if we edited 40 photos you would receive 4 credits back. For orders up to 30 hours (up to 6 hours late), you will receive 20% equal to 8 credits back and for orders up to 36 hours (up to 12 hours late) you will receive 40%, equal to 16 credits back. Credit refunds will not be made due to things beyond our control such as an internet failure from our service providers (there is only one international line coming in to the Philippines). We have 2 service providers, a primary and a back up. Please understand that the edits are edited in a developing nation where even though it is very rare, the internet throughout a region has gone offline for a day or so which means that all service providers go offline. The last time this happened was 2018, so it is very rare.
(e)Should you forget to close your account and it renews on the 1st of the month, you have a 48 hour grace period (until midnight U.S.A. EST on the 2nd day of the month) to notify us that you intended to close your account but forgot to. We will then refund the renewal charge. However, you must not have placed an order since the beginning of the new month as this will nullify the grace period and we cannot refund you the renewal.
(f) If your credit card does not process for your monthly plan renewal, as a one time courtesy, we will allow any orders to take place on your account on the 1st of the month (only) and after downloading those orders you will not be able to access your account until payment is successful for the monthly plan subscription renewal (even though you may have credits available in your account). We may retry to renew your subscription up to 3 more times during the month. If you do not update your credit card information to bring your account 'up to date' with your plan renewal prior to 1 day before the end of the month, it will be deemed that you no longer wish to maintain your account and your account will automatically be archived at the beginning of the last day of the month. This will result in the forfeiture of any unused credits in your account. Please note that $1 monthly plan pricing is contingent upon 'subscription renewal every month' unless cancelled prior to renewal.
(g) Monthly Plan - Customer Bank Chargeback Requests. Prior to you disputing any charges you see on your credit card with your bank, that you create a ticket or live chat with us so that we can check to see if anything went wrong on our end (such as a request for you to be taken off of a monthly plan that was not done). Not contacting us first and disputing charges with your bank will result in your account being banned from having a monthly plan again. If there's a charge to your account that you see that should not be there where you are inline with our terms here, we will take action to credit your account. Not notifying us with your 'dispute of charges' first and disputing and charges on your credit card with your bank creates a chargeback situation on our merchant account. The dispute process involves a considerable amount of work on our end if see that your claim is not a valid one. As we have an impeccable 'zero dispute' record of no claims against us, we want to keep it that way. Therefore we wont go through the dispute process at the risk of losing the dispute as its your bank that decides whether or not your claim is valid and invariably they favor their customer (you). And so if there are credits in your account to cover the cost of the disputed amount that you are requesting to be refunded, we will just refund the amount and deduct the credits from your account. If we have to do this, your account will no longer be allowed on a monthly plan again. Therefore, we stress that you please try to resolve this by asking us questions about any questionable charges BEFORE requesting a charge back from your bank. Please note, forgetting to take your account off of a monthly plan beyond the two days grace period is not a valid reason to dispute charges to your card.
(h) No Plan Credits and Pay As You Go Customer Bank Chargeback Requests. Prior to you disputing any charges you see on your credit card with your bank, that you create a ticket or live chat with us so that we can check to see if anything went wrong on our end (such as you accidentally clicked buy credits twice before the page reloaded resulting in a double charge to your account). Not contacting us first and disputing charges with your bank will result in your account being closed should we have to credit your account to prevent a chargeback.
(i) Please note that the closing of any account will be permanently deleted including any billing information and any and all photos and videos on our servers. This cannot be undone once an account is closed.
(j) If you previously worked as a photographer for one of our active customers (active meaning ordered at least 10 orders in the previous month) and somehow found out that the white label website you had been uploading to was us and left to set up business for yourself, we cannot accept you as a customer without first getting the permission from the active customer. This is just good business practice to ensure that our main account holders are not training photographers to work for them only to leave and become competition to them. You would not know of us if not for them. If you set up an account and we notice that you were a previous white label photographer, we will first inform the active customer. Should they request that we close your account, we will. Any credits left in your account at the time will be refunded at the rate of $1.75 per credit.
Photos and Videos
When you upload any files to use whether it is a photo, video or audio file, you are agreeing that you are the copyright owner of these files or you have written permission from the copyright holder to use these files in anyway, including any royalty free music. When uploading any files, you agree to indemnify PVEdits.com from any lawsuit brought forth from any third party for any claim if it turns out that you did not have authorization to use any files you uploaded to us.
All the rights, permissions, ownerships, and responsibility of the photos and videos submitted by the users remain solely with the user. They will be responsible for the copyright permissions, appropriateness, accuracy, reliability, legality, integrity, and quality of such media content when they submit them to PvEdits.com for editing.
As we edit and are responsible for the final look of the photos and/or video, you agree and are granting a commercial license from the time you upload the photos until to the end of time. to PvEdits.com for the use of any photos and or video submitted by the users for our use to further market PVEdits.com in any way we see fit. The license grants us use of the photos and or video in any way that we deem fit without crediting you the copyright holder. The license does not allow us the rights to sell the photos and or video to any third party.
PvEdits.com may also use any or all the data collected from the users, be it personal or non-personal data, to offer customized services, for statistical reporting, and also for the purposes of targeted marketing to the users. We may also use aggregate anonymous data of its users to improve and execute its internal activities. All the aggregated data collected in this manner will be the sole property of PvEdits.com. PvEdits.com will take appropriate steps to put in place commercially reasonable security measures to protect the data of users, whether uniquely identifiable or anonymously generated, from unauthorized access.
Cloud server fees are waived for 'No Plan Credits' and 'Pay as you Go Credits’. Renewable Monthly Plans will be charged upload server fees for the total amount of original photo or video files that were uploaded to your account from the previous month on the 1st of the month for the previous month as your account is charged in arrears. 1 credit for every 10GB (or part thereof) is charged for any photo or video files that are uploaded to your account whether uploaded by the main account or any white label photographers account under the main account. Example: If 14.6 GB of files are uploaded, 2 credits will be deducted. Only orders that go into ‘Ready or Completed’ order status are charged to your account. Charges are waived for unprocessed uploads or orders that have not been uploaded correctly and had to be re-ordered.
Storage sizes on your computer are calculated slightly different than storage uploaded to the cloud. Your computer calculates 1000mb as 1 GB of storage. But the actual storage when uploaded to a server calculates as 1024mb. Therefore, when you upload 2GB’s worth of files from your computer to a server, the real size of storage is 2.048GB. You understand and agree that credit deductions for Cloud server fees will be made on the 1st of each month for the previous months peak storage used. Please be aware that if you close your account, all of the stored files associated with that account are deleted and cannot be retrieved once your account is closed. If you come off of a monthly plan, cloud server fees will be charged for the current month that you came off of the plan but will not be charged for subsequent months where you are not on a monthly plan.
Edited photo files are auto deleted from our servers after 14 Days. Please be sure to download them before then as once deleted they cannot be retrieved. We like to keep a clean and tidy database of any incomplete orders and as such any 'Incomplete Orders' in a users account will be deleted by us 24 hours after order creation.
Imposed Credit Additions/Deductions from your Account
If you upload an order of photos with incorrect grouping, our system will not allow us to process the order and return the photos to you. Most of the time, we are made aware of the incorrect grouping when the editor is ready to upload them into your account but cannot as the photo upload slots do not match the final photo count. Our awareness of this could be as long as 12 to 14 hours after you place your order. So for your order to be processed it has to be corrected. This is a manual process for which a variable fee MAY be charged because it depends on your order. This fee may be charged entirely at our discretion. We have to correct your order into the correct grouping which will result in additional charges. If you want to avoid any additional charges, it is vital that you make sure that you select the correct grouping for each order when ordering.
You will not be notified should we have to correct an incorrect order as we assume that you need the edited photos back from us with the least amount of delay as possible. The charge for this will be what ever the credit cost was for your incorrect (grouping) order, plus of course the corrected order cost. For example, let's say you placed an order of 10 single shot photos which should have resulted in 10 finished photos. The charge to your account should be 10 credits. However, when placing your order, you selected groups of 2 photos instead of single photos which resulted in your account only being charged 5 credits instead of 10 credits. Therefore, we have to delete the incorrect order and re-upload the order selecting the correct grouping . The fee for this is whatever credits were deducted for your incorrect order plus the correct credit cost for the corrected order. Again, this fee may be charged entirely at our discretion.
Paid Adjustment Requests. If you do not select the correct 'paid' check boxes per your adjustment request(s), we will automatically correct your selected check boxes which will add the correct credit charges to your account.
We reserve the right to make changes to any promotions or giveaways with or without notice. If credits have been purchased for any promotion where that promotion has been changed, been amended or ceased, we will refund any monies paid for any unused credits for that promotion or amendment to the promotion.
Priority orders are not a guarantee of turn around time. The only guarantee of turn around time is 24 hours. A priority order means that the order will go straight to the front of the line with whoever the assigned editor is for that order. If that editor already has a priority order, we do try to assign it to someone that doesn't already have a priority order (although depending on workload, this may not be an option if all the editors have priority orders but if they do, your order will still jump the line to be edited next). As you are well aware, good editing takes time if it's to be done properly and so this is the reason why we dont have a 'rush guaranteed' 12, 15 or 18 hour editing option. Our major US competitors offer an 18 hour rush order for additional credits per photo. As our competitors offer this rush 18 hour guarantee turn around time, as a courtesy, should your priority order take longer than 18 hours to get back to you (per the photos ready email), you can request a credit refund for that priority order. We will refund the 5 credits to your account once you forward that email us.
Users Account Security
To prevent unauthorized access, the users will take necessary steps to ensure the security and confidentiality of all the data in their accounts with us, mainly by not sharing their usernames and passwords with unauthorized personnel. In the event that they discover that their account security has been compromised or is susceptible to compromise, they will take immediate steps to change their password. Users are responsible for all the activities that take place in their respective accounts. Users should not create an account if they work for a similar business with this service. Doing so may bring legal action due to copyrighting of our intellectual property rights.
The user is only entitled to the services provided by PvEdits.com and is not accorded any ownership rights or licenses to PvEdits.com’s content and data. PvEdits.com’s names, logos, images, brands, product names, and other materials are trademarks of PvEdits.com.
Cookie and Targeted Advertising Policy
PvEdits.com does not guarantee nor warrant that any or all the services provided by it, including the website features, will operate free of any coding or similar issues, without any interruptions, or without any bugs. PvEdits.com will not take responsibility for the software, third-party services, and the performance of the internet connection used by the user.
The extent of aggregate liability of PvEdits.com its directors and agents with regards to any legal claim, including contracts and torts, made by the user will not exceed the total profits made by PvEdits.com in the three months before the event which triggered the legal claim. Further, the user shall pay for any financial losses suffered by PvEdits.com because of any third-party claim, unless otherwise specified in this contract.
Last updated on 10-07-2021